Macie Wolfe

My career has consisted of integrating user experience into product roadmaps, conducting user journey mapping, and executing UAT for AI systems. My work has focused on creating high-fidelity prototypes aligned with design systems and accessibility standards, performing UX testing sessions, and providing data-driven recommendations to improve KPI metrics.

See some of my projects using the link here.

About Me

  • GlaxoSmithKline (GSK), Philadelphia, PA

    User Experience Designer 

    05/2023 – 12/2025

    •  Deployed user experience (UX) strategic framework that integrates user experience into the roadmaps for new and existing internal products to ensure positive user experience for all end-users.

    •  Conducted semiannual UX testing sessions for all internal platforms in collaboration with product owners to ensure all UX metrics met KPI standards, with 80% of products meeting or surpassing UX standards.

    •  Validated 70% positive user retention of a B2B software as a system (SaaS) product by collaborating with external vendors on end-to-end UX journey mapping.

    •  Executed user acceptance testing (UAT) for GSK’s internal AI chatbot and its prompting capabilities to improve overall employee usability by 36%.

    •  Designed and assisted in development for a supplier website that is available across 70+ countries in 10+ languages.

    •  Increased overall office efficiency by 12% by mapping end-to-end user journeys related to employee experience to optimize the technology and daily practices utilized. 

    •  Designed meeting room booking panel digital signage for the global headquarters with WCAG AA and ADA compliant design systems. The designs have since been rolled out to offices globally.

    •  Collaborated cross-functionally with branding teams to develop design systems and templated documentation for office digital signage.

    •  Defined the requirements and capabilities for digital signage works, such as occupancy signage, Transport for London (TfL) dashboards, and cafeteria menus.

    •  Facilitated project handoff between designers and developers to decrease downtime from 6 weeks to 4 weeks.

    •  Managed weekly sprint calls between team members to increase project visibility.

    Software Developer

    09/2022 – 05/2023

    •  Developed a crisis management (CMS) website utilizing React.js programming language.

    •  Migrated 6 GB of data from an API to the CMS while ensuring validity and relevancy of information.

    •  Updated each control's features on the website to allow the creation, deletion, and formatting of each control is possible.  

    Technology Security & Risk Intern

    06/2021 – 08/2021

    · Managed the IT policy simplification work-stream for the GSK Consumer Health company demerger through agile sprints.

    · Created workflow processes for analyzing risk of third-party add-on applications to Jira and Confluence prior to implementation into GSK’s production environment.

  • Computer Software/ Frameworks:  Microsoft Office, HubSpot, Azure, GitHub, Jira, Figma, Sketch (software), Miro, Mural, Photoshop

    Proficiencies:  Agile Methodologies, Analytical Assessments, User Experience (UX), User Interface (UI), User Research, Prototyping, Global Team Collaboration

  • University Of Maryland, College Park, MD

    Bachelor of Science, Information Sciences & Studies

  • Save the Children: UX Volunteer May 2025 - December 2025

    NN/g Certified: UX Management September 2023

    Microsoft Certified: AZ900 Azure Fundamentals April 2023